SHIPPING, FULFILLMENT & REFUND POLICY

1. SHIPPING & FULFILLMENT OF TOURNAMENT GOODS

The Golf Meet Play platform provides an integrated technological infrastructure enabling Organizers to procure customized event assets and participant items. The logistics, delivery, and physical risk parameters associated with these items are managed under the following terms:

• Direct Supplier Dispatch: All physical merchandise and event paraphernalia—including but not limited to customized trophies, tournament prizes, golf shirts, team apparel, custom hats, branded golf balls, and signage—are manufactured and shipped directly by the designated independent Supplier. The Company does not store, inspect, package, or dispatch physical goods.
• Delivery Address Protocols: Suppliers will fulfill shipments utilizing exclusively the destination address submitted by the Organizer within the administrative interface ('app.golfmeet.com'). It is the sole responsibility of the Organizer to ensure the precision, completeness, and delivery viability of the submitted address.
• Logistical Transference: Once a package is transferred to a commercial courier or carrier service by the independent Supplier, title and risk of loss pass onto the receiving party. Any challenges regarding shipping transit delays, route redirections, or localized courier failures must be managed via the provided tracking coordinates directly with the Supplier or carrier.

2. PLATFORM FEES & ORGANIZER CANCELLATION CONDITIONS

The Company assesses specialized usage fees, subscription licenses, and administrative setup tariffs to enable White-Label features and dynamic application workflows for golf leagues and special tournament setups.

3. PLAYER REGISTRATION FEES & AMATEUR REFUND DISPUTES

Players participating in white-label golf events submit registration and entry payments through the system layer to secure spots within tournaments managed on 'play.golfmeet.com'.

• Organizer Financial Autonomy: In the event that a Player seeks a refund for an entry fee, or if a tournament Organizer independently decides to issue a refund for registration costs collected through the Golf Meet Play technical framework, such financial transactions must be conducted entirely and directly between the Organizer and the Player.
• Exclusion of Platform Intervention: The Company acts strictly as a technical facilitator for white-label events and does not hold, arbitrate, escrow, or retroactively process the reversal of player-facing funds. Organizers must maintain independent financial mechanics or external processors to settle individual registration refund claims directly with their participant database.

4. DEFECTIVE, DAMAGED, OR ERRONEOUS MERCHANDISE

Because all physical tournament assets are engineered and fulfilled via verified third-party Suppliers, specific guidelines apply to manufacturing variations, damage in transit, or printing errors on custom goods:

• Supplier Policy Governance: Any financial returns, replacements, or refunds for damaged, defective, or structurally erroneous merchandise will be governed exclusively by the independent return and refund policy of the respective Supplier.
• Direct Resolution Requirements: The Tournament Organizer must correspond and deal with the Supplier directly to resolve all claims, product returns, or fulfillment discrepancies.
• Exclusion of Liability: Golf Meet Play operates solely as a technological venue and will not be responsible or liable for any merchandise defects, transit damages, replacement valuations, or financial resolutions related to physical goods.
• Inspection Timelines: Organizers must inspect all delivered custom trophies, golf apparel, and prize packs immediately upon receipt. If items arrive structurally damaged or deviate drastically from approved digital proofs, the Organizer must report the discrepancy directly to the Supplier’s support contacts listed inside the Admin platform within forty-eight (48) hours of carrier delivery confirmation.

5. GOVERNING COMPLIANCE & ESCALATION CONTACT

This Policy operates under the legal jurisdiction of Bengaluru, India, in conjunction with the comprehensive baseline Terms of Use governing the Platform ecosystem. We reserve the absolute right to amend, alter, or update these provisions at our discretion.